Terms & Returns
Online, mail and phone order sales
You have the right to cancel your order within 14 days of receiving your goods. The products must be unopened, unused and in original packaging.
To return firstly you must inform us by email to: [email protected] that you wish to return your items.
They must then be returned to
Triple Eight Vape 14 Farm Road Street Somerset BA16 0BJ
Within 14 days.
We will inform you by return that we have received the items, they will then be checked by a member of staff to confirm they are unopened, unused and in original packaging. When confirmed we will then process your refund using the original payment method within 14 days of receipt.
All returns are to be paid by the customer. We do not cover any postage or courier for returns.
Whilst we endeavour to ensure all products sold at Triple Eight Vape are fully working, on the rare occasion items may slip through the net. In this instance please refer to the below.
Batteries/Mods/VV or VW devices
These items come with a one month guarantee and have a life expectancy of 3-9 months (dependent on use). This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product shows any physical damage or signs of wear and tear in any way we reserve the right to refuse a refund or return.
Atomizers and Cartomizers
Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if your item is damaged or faulty and we will replace it or refund where possible.
E-Liquids and Driptips
Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. Only if the wrong items have been sent or there are any other extenuating circumstances.
Mechanical mods are for advanced users only, they require knowledge of Ohms Law, battery safety and the limits of your batteries and RBA's (Rebuildable Atomizers). If you are not comfortable with using these devices, do not purchase. Improper use of a mechanical mod and not understanding battery safety can lead to battery venting and/or explosion.
Hybrid Mechanical Mods create a direct connection between your atomizer and battery, so must not be used with any atomizer that is not compatible for hybrid (Protruding Fixed 510). Neglecting this COULD result in serious injury
DO NOT have a mechanical device upon your persons with a battery installed, after each use please remove the battery and store in a suitable Battery case.
DO NOT carry any batteries loose in your pocket, bag etc if a circuit is made i.e. pocket full of change and keys, this could create a dead short circuit and create the battery to vent with devastating effects.
Triple Eight Vape cannot be held responsible and accept no liability for the misuse of this product or damage caused to property and/or persons.
By purchasing a mechanical mod you agree to assume all liability associated with its use.